Refund Policy

Request period

Requests under RivetLark’s limited refund policy must be submitted within 30 calendar days of purchase. For help with a Billing Manager product, compatibility, delivery, or licensing issue, contact RivetLark at support@rivetlark.com. When possible, write from the email address associated with the purchase and include enough information to locate and verify the order.

To submit a transaction refund or withdrawal request directly to Paddle, use the support link in the Paddle transaction receipt or visit Paddle buyer support.

Eligible requests

Qualifying circumstances include an unresolved delivery failure, a material product defect, an accidental duplicate purchase, or an unresolved incompatibility with an environment RivetLark expressly represented as supported at the time of purchase. RivetLark may ask for reasonable information and an opportunity to investigate or resolve a product, delivery, or compatibility issue.

A change of mind, failure to review published system requirements, or a request outside the 30-day period does not automatically qualify under RivetLark’s additional policy. Paddle’s Buyer Terms, Paddle’s Refund Policy, applicable law, and mandatory consumer rights may provide separate rights.

Abuse and repeated requests

Paddle may refuse requests where it determines that there is evidence of fraud, refund abuse, or manipulative behavior, subject to applicable law. RivetLark may provide Paddle with relevant product-support, delivery, or fulfillment information needed to review a request.

Approved refunds

Paddle is the Merchant of Record and authorized reseller for Billing Manager purchases. Paddle administers and processes refunds under its Buyer Terms, Refund Policy, and applicable law. RivetLark may review a product-related request and recommend a refund, but Paddle processes any approved transaction refund.

Paddle returns approved refunds to the original payment method where possible. Processing time may depend on Paddle, the buyer’s financial institution, and the payment method. After a full refund, access to purchase-related downloads, support, updates, and license benefits may end to the extent permitted by applicable law.

Request a refund

Nothing in this policy excludes or limits mandatory consumer rights. If applicable law, Paddle’s Buyer Terms, or Paddle’s Refund Policy provides greater or non-waivable rights, those rights take precedence. Statutory withdrawal rights and their treatment after downloading or using digital content vary by jurisdiction.