Frequently Asked Questions

Is Billing Manager a subscription?

No. Billing Manager uses a one-time purchase with a perpetual license and no monthly subscription.

Does Billing Manager require constant internet access?

No. Billing Manager is offline capable and does not require a constant internet connection or an activation server.

How many computers can I use?

One license permits use on up to two computers for the same licensed business. See Installation & Licensing.

What happens if I replace my computer?

Create a current backup, install Billing Manager and the existing valid license file on the replacement computer, and restore the backup. No activation reset is required.

Can I reinstall Windows?

Yes. Reinstalling Windows does not require another purchase. Keep a current database backup and your valid license file.

What if I lose my license file?

RivetLark can resend the existing purchase and license information after verifying the purchase. Contact support@rivetlark.com.

Where should I back up my data?

Use File > Backup Database, then keep important backup copies somewhere safe. See Backup & Restore.

Can I import customers from CSV?

Yes. Billing Manager 1.x includes customer and property CSV import and export capabilities. Create a current database backup before a large import.

Does changing a Service price change old invoices?

No. Changing current pricing does not rewrite old Charges, finalized Invoices, Statements, or posted history.

Can I email invoices and statements?

Yes, when outgoing email settings are configured. Email is optional; supported documents can still be previewed, printed, or saved where available.

What should I do if a payment was entered incorrectly?

Use the supported reversal workflow for an eligible posted payment rather than deleting or silently editing financial history.

Does Billing Manager include Estimates?

No. Estimates are not part of the supported Billing Manager 1.x release workflow.

Does Billing Manager connect to QuickBooks?

Billing Manager does not currently include QuickBooks integration.

Where can I find my version number?

Open Help > About Billing Manager. The About window shows the installed version.

How do I contact support?

Use the RivetLark Contact page or email support@rivetlark.com.