Inactive Customers & Services
Inactive status keeps normal operational lists focused without deleting historical records.
Inactive customers
Use inactive status when a customer is no longer actively serviced. Inactive customers may be excluded from normal active lists, while their historical billing and account activity remains available.
Inactive services
Inactive Services should no longer be used for new normal activity where the interface excludes them. Historical transactions that used those Services remain intact. Making a Service inactive does not erase old billing history.
Remember: Inactive is not the same as deleted. It preserves history while removing records from appropriate day-to-day choices.